Dig­i­tal tech­nolo­gies and COVID-19 in Quebec


The COVID-19 pan­dem­ic has high­light­ed the impor­tance of dig­i­tiz­ing gov­ern­ment infor­ma­tion and com­mu­ni­ca­tion sys­tems, as well as the chal­lenges this involves. At the start of the pan­dem­ic, many health author­i­ties still depend­ed on paper-based process­es, man­u­al entry and trans­mis­sion by fax. They were forced to adapt and change their prac­tices very quickly.

In col­lab­o­ra­tion with OBVIA, Cité-ID is con­duct­ing a research project on the use of dig­i­tal tools by Que­bec pub­lic health author­i­ties dur­ing the COVID-19 pan­dem­ic. The study is par­tic­u­lar­ly inter­est­ed in the chal­lenges of inte­grat­ing new IT tools into exist­ing com­mu­ni­ca­tion and infor­ma­tion sys­tems. In doing so, the study aims to bet­ter under­stand the chal­lenges relat­ed to 1) the inte­gra­tion and com­pat­i­bil­i­ty of infor­ma­tion sys­tems; 2) the stan­dard­iza­tion and shar­ing of data; and 3) the imple­men­ta­tion of IT tools in the pandemic.